What to Do When an End User Stops Responding


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End user sales are a big part of domaining, they are normally the most lucrative, but they also take the most work to pull off. With my domain sales I often try and be proactive and contact the end useres either by email or by phone to sell domains.

End users are often busy business men and women so many time even after getting the initial reply of interest in a domain they stop responding for whatever reason. When an end user does not respond to my email I normally give them a week or so depending on how the contact has gone up to that point. If they seem super eager to buy the domain and have been responding to emails within a day I will give them less time that someone who has responded after 5 or 6 days.

After  giving them time to respond without response I will then send another email or call them asking if they are still interested in buying the domain. Often times the email was just mistakenly missed because of other work. If they still do not respond after this if the negotiations were a little ways down the line I might add that I am going to be listing and trying to sell the name to other businesses if I do not hear from you within x days.

Then if there is still no response maybe the business changed hands or something else happened I have no problem sending them another email after a few months have passed about the domain. One of my favorite tactics if the end user does not answer an email is to give them a call. This shows them you are serious and can help close the deal faster.
End user sales are a tricky art to master, and in no way have I even come close to getting it perfect. Every day brings a new scenario and a new learning adventure.

Related posts:

  1. How to Respond to the End User Question “How Much?”
  2. End User Sample Contact Steps and Timeline
  3. Increase the End User Response Rate Using Social Media

Comments

3 Responses to “What to Do When an End User Stops Responding”

  1. Altaf
    August 9th, 2010 @ 8:46 am

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    Hi,
    It is amazing to learn from you the tricks how to write & deal with the end user buyer of the domain. But I heard from other great domainers that do not respond so soon to see how serious the buyer is . then send them a thank you card email. Then no early response…
    When serious send them the stats. if the price yu expect really worth… etc. but always dealing with a lawyer or escrow account protects eaqual rights of the seller/buyer.
    Hope to hear from you in future as I am doing so much studies from the experts on domains.
    Have great day!
    Regards,

  2. Kitvy
    August 9th, 2010 @ 3:30 pm

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    Thank you for the tips. :)

  3. TeenDomainer
    August 10th, 2010 @ 2:34 am

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    Thanks for reading, I will keep the tips coming!

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