Proof Some End Users Still Do Not Get It


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Some of you might remember my post about letters I sent out to end users a few weeks ago about buying domain names.  The real letters worked quite well I am just finishing up on my long case study about real letters vs emails and phone calls but so far of the 12 or so letters I sent out I sold 3 domains and am waiting for payment on one more. I am quite happy with the results and will share all of the results in a later post.

One email that I got the other day I was selling a .com domain that was generic and fit this business perfectly. They were using the .net of the domain and I would think logically they would want the .com and I offered it for a very fair price.

They emailed me back saying they had owned the .com and let it expire because they liked using the .net more.

As a domainer this makes no sense to me why would one choose a less popular extension over a .com. People know the .com why would you not want one. Even if they just redirected the traffic to the .net it would be worth it.

But it is just another example of an end user not getting domain names and their value. It was not the first time and will not be the last that comments by an end user will baffle me.

Have you had any funny end user comments?

Related posts:

  1. Going Old School When Contacting End Users
  2. 5 Places You May Not Think to Look for End Users
  3. I like No’s from End Users

Comments

8 Responses to “Proof Some End Users Still Do Not Get It”

  1. Daniel Lambert
    January 12th, 2010 @ 8:50 am

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    They should have brought the .com just to secure there brand, I have no idea why you would just like the .Net more. Did you at least explain the benefit of the .com?

  2. Patrick McDermott
    January 12th, 2010 @ 10:41 am

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    “Did you at least explain the benefit of the .com?”

    Daniel,

    Brian said the company previously did own the .COM also and let it expire.

    I think his point was this company owned the prime real estate but were totally oblivious.

    As Brian said:
    “…it is just another example of an end user not getting domain names and their value.”

  3. Dan Sanchez
    January 12th, 2010 @ 11:24 am

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    The funny part is that they said that because they are prideful, I’ve come in contact with alot of business owners who would never spend any money in a domain or website. They are full of pride and are believers of “I can do everything myself” which is inevitably led them to where they are today.

    What I try to do is change my speech and listening, you can tell their attitude towards something they don’t know the first time you speak with them.

    If they say something like “we chose to let this domain expire because we like the .net better”, it tells you exactly that they would never accept defeat or weakness.

    The only thing left to do is show them the numbers, behind closed doors. Become a competitor and show that person how much business they are losing to you.

    Let me know if you need any help Brian, oh and I’ll be your neighbor pretty soon!

    Dan

  4. mandus
    January 12th, 2010 @ 1:06 pm

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    Some sites, like dating oder gambling can profit from using the .net; but I agree with your opinion, that they never should have let the .com drop, it´s stupid in every sense of business.

    read u later

  5. Undergraduate
    January 12th, 2010 @ 6:50 pm

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    They may be trying to save face, and not look like a fool.

    Don’t make/let them feel like one. Be patient. Get the traffic stats, and show them how much money they’re losing. Tell them that if they’re not interested you’ll go to a competitor. Covertly find out which competitor they hate the most. Then leave.

  6. TeenDomainer
    January 13th, 2010 @ 2:51 pm

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    Yea, I am going to wait and see if they contact me again if not I will email them again in a few weeks and ask them if they still do not want it. If they don’t I will sell it to their competition.

  7. CChase Cashwell
    January 13th, 2010 @ 8:20 pm

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    I feel like you need the .Com because .Net is secondary. Peoples first instinct is to type blahblahblah.com instead of Blahblahblah.net

  8. PPC Ian
    January 14th, 2010 @ 11:53 pm

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    This is truly a crazy story! I can’t believe it. Then I read Undergraduate’s comment and perhaps they are trying to save face after their mistake letting the .com drop by mistake.

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